Privacy Policy

Data We Collect

• Personal Information: Name, address, phone number, and email.
• Sensitive Data: Biological samples (swabs) and the resulting genetic profiles.
• Legal Data: Identification documents (for legal/immigration tests).

How We Use Your Data

We process your data solely for:

• Performing the DNA analysis requested.
• Communicating results to the authorized person.
• Complying with legal and regulatory obligations in Nigeria.

Data Transfer & Storage

By using our services, you acknowledge that your biological samples may be transferred to our accredited partner laboratories (e.g., AlphaBiolabs in the UK) for analysis. We ensure these partners adhere to international data protection standards equivalent to or higher than the NDPA.

Your Rights

Under Nigerian law, you have the right to:

• Access your personal data.
• Withdraw consent for processing (subject to the completion of the contract).
• Request the destruction of samples after the test is completed.

Data Retention

Genetic data and samples are destroyed after a standard period (typically 3–6 months) unless legal requirements or client instructions dictate otherwise.

1. General

By ordering a test from Smart DNA, you agree to these Terms and Conditions. Smart DNA acts as an intermediary and reseller of testing services provided by ISO-accredited laboratories including AlphaBiolabs.

2. Consent and Authority

The person ordering the test (the "Applicant") warrants that they have the legal authority to provide samples for all parties involved, particularly in the case of minors. Smart DNA shall not be held liable for any claims arising from unauthorized sample collection.

3. Accuracy of Information

The Applicant is responsible for ensuring that all information provided on the registration forms is accurate. Incorrect information may lead to delays or invalid results.

4. Limitation of Liability

While we partner with world-class laboratories, Smart DNA's liability is limited to the total fee paid for the test. We are not liable for any indirect, emotional, or consequential damages resulting from the test results.

5. Governing Law

These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be subject to the exclusive jurisdiction of the courts in Lagos, Nigeria.

1. General Refund Rule

If a client makes a request to cancel a test on any acceptable ground (e.g., change of mind before sample processing, medical reasons, or mutual agreement), Smart DNA will refund 70% of the total test fee.

2. The 30% Administrative Charge

The remaining 30% is retained by Smart DNA to cover:

• Administrative and processing costs.
• Logistics and shipping costs incurred (where applicable).
• The cost of the DNA collection kit (if already dispatched or used).

3. Ineligibility for Refunds

Refunds will not be granted in the following instances:

• The biological sample has already been received at the laboratory for analysis.
• The test results have already been issued.
• The request for a refund is made more than 30 days after the initial payment.
• Samples were contaminated or insufficient due to the client's failure to follow instructions (in such cases, a re-test may be offered at a discounted rate instead).

4. Refund Process

To request a refund, please contact care@smartdna.com.ng with your proof of payment and reason for cancellation. Approved refunds will be processed within 7–14 business days via the original payment method.